Financial - Voids
Updated Mon 26 Oct 2026
Running the report
Report options
Select your start date
The first trading day to include. The default is today.
end date
The last trading day to include. The whole trading day is included, up to your close of trade. The default is today. To look at a single day, set both dates to that day.
# of voided items per cashier
How many items are listed for each cashier in the Frequently voided items per cashier section. The default is 5.
Choose a smaller number for a short list of the worst offenders, or a larger number to see more of what each cashier voids.
The report at a glance
The dates are your trading days, from the start of the first day to the close of trade of the last day. An invoice belongs to the period in which it was rung up, even if it was voided later. Times are your store's local time.
- Voided invoices: every invoice that was voided, grouped by whether the stock was wasted, with charts by cashier and by reason.
- Voided menu items: items removed from invoices that were not voided, with charts by cashier, transaction type and sales channel.
- Frequently voided items per cashier: the items each cashier voids most often.
- Totals: everything combined, as a percentage of your gross sales.
Voided invoices
An invoice is voided when the whole sale is cancelled after it was saved. The invoices are split into two groups: Invoices Voided with wastage, where the food was made and wasted, and Invoices Voided without wastage, where nothing was wasted. Each group is listed in the order the invoices were rung up and has its own total.
| Rung-up time Voided time | Invoice # Order # | Customer name Customer phone | Cashier name | Transaction type | Sales channel | Void reason | Void description | Value (incl Vat) |
|---|---|---|---|---|---|---|---|---|
| Invoices Voided with wastage 1 | ||||||||
| 21 Oct 26 13:05 21 Oct 26 13:12 2 | 1-1042 17 3 | Jordan 071 555 0142 | Sam 4 | Sit Down | Counter | Customer left | Customer walked out after the food was made | 189.00 |
| 22 Oct 26 19:20 22 Oct 26 19:31 | 1-1077 52 | Alex | Delivery | Counter | Wrong order | Kitchen made the wrong item | 245.50 | |
| Total of 2 Invoices voided with wastage: | 434.50 | |||||||
| Invoices Voided without wastage | ||||||||
| 23 Oct 26 11:02 23 Oct 26 11:03 | 1-1103 8 | Sam | Sit Down | Counter | Rung up in error | Wrong table | 96.00 | |
| Total of 1 Invoice voided without wastage: | 96.00 | |||||||
| Total of all 3 voided invoices: 5 | 530.50 | |||||||
| Gross sales: | 48 215.00 | |||||||
| Voided invoices as a percentage of gross sales (+ voids): | 1.1% | |||||||
1 Voided with or without wastage
Voided with wastage means the stock for the invoice is counted as wasted. Voided without wastage means it is not. This is the same split your stock reports use when they count losses.
2 Rung-up time and voided time
The first line is when the invoice was rung up. The second line is when it was voided. A big gap between the two is worth a look.
3 Invoice # and Order #
Click the Invoice # to open the Invoice Audit report for that invoice and see exactly what happened to it. If the customer's phone number is on the invoice, click it to open that customer's details.
4 Cashier name
The employee the invoice was rung up under. If the report cannot find the employee, it shows Unknown.
5 Totals and percentage
The total of every voided invoice, your gross sales for the period and the voids as a percentage of gross sales plus voids. Gross sales here are the sales that were not voided.
Below the list are four charts: the value and the number of voided invoices by cashier, and the value and the number of voided invoices by reason. A voided invoice without a reason is shown as No reason given.
- Void reason
- The reason the cashier or manager chose when the invoice was voided. A failed online order that was voided automatically shows Online order failed.
- Void description
- Extra detail typed in when the invoice was voided. For a failed online order the report explains what went wrong and what to do about it.
Voided menu items
Items are voided when a cashier removes them from an invoice before it is saved or sent to the kitchen. The invoice itself is not voided, so these items never appear in the list of voided invoices. Watching them matters because they are an easy way to hide a cash sale.
| Rung-up time | Invoice # | Order # | Transaction type | Sales channel | Cashier name | Menu item description (Menu item PLU) | Value (incl Vat) |
|---|---|---|---|---|---|---|---|
| 20 Oct 26 12:15 | 1-1021 | 9 | Sit Down | Counter | Sam | Cheese Burger (101) 1 | 79.00 |
| 22 Oct 26 18:30 | 1-1066 | 44 | Delivery | Counter | Alex | Large Chips (205) | 38.50 |
| 24 Oct 26 12:48 | 1-1131 | 21 | Sit Down | Counter | Sam | Cheese Burger (101) | 79.00 |
| Total of all 3 voided menu items: 2 | 196.50 | ||||||
| Gross sales: | 48 215.00 | ||||||
| Voided menu items as a percentage of gross sales (+ voids): | 0.4% | ||||||
1 One line per item
Each line is one item that was removed. The time is when the invoice was rung up. The report keeps the fact that the item was removed but not how many were removed, so every line is shown at the menu price of one item.
2 Total and percentage
The total value of the removed items, your gross sales and the percentage they make up of gross sales plus voids.
Below the list are charts of the value and the number of voided items by cashier, the value by transaction type and the value by sales channel.
Frequently voided items per cashier
For every cashier, the items they void most often. Only items that were voided at least once are listed, and each cashier has their own list.
| Top 5 frequently voided items per cashier | |||
| Menu item name (Plu) | Qty Rung up (including # voids) | Number of voids | Voided percentage |
|---|---|---|---|
| Alex | |||
| Large Chips (205) | 41 | 1 | 2.4% |
| Sam | |||
| Cheese Burger (101) 1 | 52 | 2 | 3.8% |
| Milkshake (310) | 30 | 1 | 3.3% |
1 How to read a line
Sam rang up 52 of this item in the period, and 2 of those were voided, so the voided percentage is 2 out of 52, or 3.8%. Qty Rung up (including # voids) counts the items that were sold and the items that were voided. The items are listed from the most voids to the fewest, and the number of items listed per cashier follows the # of voided items per cashier option.
A high voided percentage on an item the cashier rings up often is the pattern to look for.
Totals
The last page adds everything together.
| Voided invoices and voided menu items combined | |
|---|---|
| Voided invoices (with wastage): | 434.50 |
| Voided invoices (without wastage): | 96.00 |
| Voided invoices subtotal: | 530.50 |
| Voided menu items subtotal: | 196.50 |
| Combined voided invoices and voided menu items: 1 | 727.00 |
| Gross sales: | 48 215.00 |
| Combined voided invoices and menu items as a percentage of gross sales (+ voids): 2 | 1.5% |
1 Combined voids
The value of all voided invoices plus all voided menu items.
2 Percentage of gross sales
The combined voids divided by your gross sales plus the combined voids. A pie chart next to the figures shows the value of voided invoices split into with and without wastage.
Watch the video
A short walk through the Voids report and how to read it.
Can't see the video? Watch it on YouTube.
Frequently asked questions
What is the difference between a voided invoice and a voided menu item?
A voided invoice is a whole sale that was cancelled after it was saved. A voided menu item is a single item that was removed from an invoice before it was saved or sent to the kitchen, so the invoice itself stands. They are listed and totalled separately, then added together on the Totals page.
Why is a voided menu item shown at the price of one item?
When an item is removed, the system keeps the fact that it was removed but not how many were on the line. The report therefore shows the menu price of one item for every line, and counts one void per line.
How are the percentages worked out?
The voided value is divided by your gross sales plus the voided value. Gross sales are the sales that were not voided, before discounts and without delivery fees. A voided invoice is shown at what the customer would have paid, after discounts and including any delivery fee, so treat the percentage as a guide for spotting trends rather than an exact accounting figure.
Who is the cashier shown on a voided invoice?
The employee the invoice was rung up under. It is not necessarily the person who voided it. The report does not show who authorised a void yet. If the report cannot find the employee, it shows Unknown.
What does "Online order failed." mean?
An online order reached your store but could not be rung up, so it was voided automatically. The void description tells you why and what to do, for example to ring the order up by hand as a special order. See the Online Orders report for the full picture.
A void from today does not show. Why?
The report places an invoice in the period in which it was rung up, and a trading day ends at your close of trade. Check that your dates cover the day the invoice was rung up, not the day it was voided. Sales rung up after midnight but before your close of trade count towards the previous trading day.
Why is a cashier missing from the list of frequently voided items?
Only cashiers who voided at least one item in the period are listed, and each cashier only shows the items they voided at least once. Cashiers the report cannot identify are listed together under Unknown.
Glossary
- Cashier name
- The employee the invoice was rung up under. Shows Unknown when the employee cannot be found.
- Gross sales
- The sales of the period that were not voided, before discounts and without delivery fees.
- Number of voids
- How many times the item was voided by the cashier in the period.
- Qty Rung up (including # voids)
- The quantity of the item the cashier sold, plus the number of times it was voided.
- Rung-up time
- When the invoice was rung up, in your store's local time.
- Value (incl Vat)
- The amount including value-added tax (or your country's equivalent sales tax).
- Void description
- Extra detail typed in when the invoice was voided, or the explanation of a failed online order.
- Void reason
- The reason chosen when the invoice was voided. Shows No reason given when none was chosen.
- Voided menu item
- An item removed from an invoice before it was saved or sent to the kitchen. The invoice itself was not voided.
- Voided percentage
- The number of voids divided by the quantity rung up including voids.
- Voided with wastage
- A voided invoice whose stock is counted as wasted.
- Voided without wastage
- A voided invoice whose stock is not counted as wasted.