Financial - Sales Channel Commissions
Updated Mon 26 Oct 2026
Running the report
Report options
Start date
The first trading day to include. The default is today. Change it to look at an earlier day or the start of a week or month.
End date
The last trading day to include. The default is today. The whole of this day is included, up to your close-of-trade time.
Show individual invoices
Switches between a summary and the detail behind it. The default is off, which gives one line per sales channel for each trading day. Ticked, you get one line for every invoice instead. The columns are the same either way and the totals agree, apart from a possible difference of a few cents from rounding.
The top of the report always repeats your choice in the Selected parameters box as INDIVIDUAL INVOICES: Shown or Hidden.
The report at a glance
The dates are the first and last trading day you picked. If your trading day ends at a time other than midnight, an asterisk follows the dates and a note at the bottom of each page explains your trading times. Under the heading, the Selected parameters box shows whether individual invoices are shown.
- Commission rates: each channel and the percentage it charges
- Sales by trading day: one line per channel per day, with a subtotal for each channel and a total (default)
- Individual invoices: the same figures with one line per invoice, when you tick Show individual invoices
You see either the second or the third part, never both.
Commission rates
At the top, the report lists every sales channel that charges you commission and its rate. These rates are set up for your brand, not per store.
| Sales channel name | Sales channel commission percentage |
|---|---|
| Delivery app | 20% of net sales (incl) |
| Pickup app | 10% of net sales (incl) |
The commission is worked out on net sales including taxes, because that is how delivery platforms charge their fee.
Sales by trading day
For each sales channel, one line per trading day. Read each line from left to right: what customers paid, minus what the same items would have cost at your normal prices, equals the extra sales the channel brought in, minus the commission, equals your profit after fees.
| Date | Number of sales | Net sales (incl) | Net sales (excl) | -Sales using default menu item price (excl) | =Sales channel extra sales (excl) | -Sales channel commission (excl) | =Profit after fees (excl) |
|---|---|---|---|---|---|---|---|
| Delivery app | |||||||
| Mon 05 Oct 2026 | 12 | 4 600.00 | 4 000.00 | 3 000.00 | 1 000.00 | 920.00 | 80.00 |
| Tue 06 Oct 2026 | 8 | 2 300.00 | 2 000.00 | 1 700.00 | 300.00 | 460.00 | -160.00 |
| Wed 07 Oct 2026 1 | 5 | 1 150.00 | 1 000.00 | 1 050.00 | 0.00 | 230.00 | -230.00 |
| Delivery app subtotal: 2 | 8 050.00 | 7 000.00 | 5 750.00 | 1 300.00 | 1 610.00 | -310.00 | |
| Pickup app | |||||||
| Mon 05 Oct 2026 | 6 | 1 380.00 | 1 200.00 | 1 100.00 | 100.00 | 138.00 | -38.00 |
| Tue 06 Oct 2026 | 4 | 920.00 | 800.00 | 700.00 | 100.00 | 92.00 | 8.00 |
| Pickup app subtotal: | 2 300.00 | 2 000.00 | 1 800.00 | 200.00 | 230.00 | -30.00 | |
| Total: 3 | 10 350.00 | 9 000.00 | 7 550.00 | 1 500.00 | 1 840.00 | -340.00 | |
1 A day with no extra sales
On Wed 07 Oct 2026 the Delivery app sales were R 1 000.00 excl, but the same items cost R 1 050.00 at your normal prices. The channel sold for less than your own menu, so there are no extra sales and the report shows 0.00, not a negative figure. You still owe the commission of R 230.00, so the profit is -230.00. The report never counts a bad day as negative extra sales.
2 The channel subtotal
Adds up every day of that channel. Over this period the Delivery app brought in R 1 300.00 of extra sales but cost R 1 610.00 in commission, a loss of R 310.00 after fees.
3 The total
All channels added together, for the whole period. A green profit figure means the channel's extra sales covered its fee on that line. A red figure means they did not.
- The blue - and = signs
- The blue signs above the headings show the sum: sales at normal menu price are taken off, which leaves the extra sales; commission is taken off, which leaves the profit after fees.
- Number of sales
- How many invoices were paid through that channel on that day.
Individual invoices
When you tick Show individual invoices, the date and number of sales are replaced by the date and the invoice number. Every other column is the same, so you can find the exact sale behind a daily figure. This example shows the Pickup app on Tue 06 Oct 2026, the same day as in the previous section.
| Date | Invoice number | Net sales (incl) | Net sales (excl) | -Sales using default menu item price (excl) | =Sales channel extra sales (excl) | -Sales channel commission (excl) | =Profit after fees (excl) |
|---|---|---|---|---|---|---|---|
| Pickup app | |||||||
| Tue 06 Oct 2026 | 1-2041 | 230.00 | 200.00 | 170.00 | 30.00 | 23.00 | 7.00 |
| Tue 06 Oct 2026 | 1-2044 | 345.00 | 300.00 | 250.00 | 50.00 | 34.50 | 15.50 |
| Tue 06 Oct 2026 1 | 1-2047 | 115.00 | 100.00 | 110.00 | -10.00 | 11.50 | -21.50 |
| Tue 06 Oct 2026 | 1-2050 | 230.00 | 200.00 | 170.00 | 30.00 | 23.00 | 7.00 |
| Pickup app subtotal: 2 | 920.00 | 800.00 | 700.00 | 100.00 | 92.00 | 8.00 | |
1 A single invoice can be negative
Invoice 1-2047 sold for less than your normal prices, so its extra sales are -10.00. The other invoices that day made up for it, so the day as a whole is positive and nothing is changed. Only when a whole day for a channel adds up below zero does the report show 0.00 for every invoice of that day.
2 Same as the daily line
The subtotal of these invoices equals the Pickup app line for Tue 06 Oct 2026 in the previous section.
Frequently asked questions
Why does a sales channel not appear on the report?
Only channels with a commission percentage above zero are listed, and only if they had at least one paid sale in your date range. Voided invoices are ignored. If a delivery app is missing, ask your head office to check that its commission percentage has been set up for your brand.
Why do the extra sales show 0.00 when I sold a lot through the channel?
Extra sales are what customers paid, less what the same items would have cost at your normal menu prices. If, for one channel on one trading day, customers paid less than your normal prices, the extra sales for that day are shown as 0.00 instead of a negative amount. The commission is still charged, so the profit after fees on that line is minus the commission.
Which menu price is used as the normal price?
The price of the same item on your brand's default sales channel, taken from the menu revision that was in force when the sale was made. If an item has no price on the default channel, the price the customer paid is used, so that item adds no extra sales.
How is the commission worked out?
It is the channel's percentage multiplied by the sale's Net sales (incl), the same way delivery platforms charge their fee. The amount is then compared with the excl figures to give the profit after fees.
Why is Net sales different from the Sales Detail report?
It should match the Net sales figure in Sales Detail: what was sold after discounts, without delivery charges. Both reports use the same trading day and exclude voided invoices. If a figure differs, run both for the same dates and compare the invoice numbers by ticking Show individual invoices.
Why does a sale after midnight show on the previous day?
The report groups sales by trading day. A sale made before your close-of-trade time belongs to the previous trading day. The note at the bottom of each page shows your trading times when they are not midnight.
Why are the totals a few cents different with and without individual invoices?
Each invoice is rounded to the cent on its own. In the summary, the amounts are added up first and rounded once. Over many invoices this can leave a difference of a few cents.
Does this report match the royalty reports?
Yes. When your brand deducts sales channel commissions from royalty sales, the royalty reports use the same extra sales figure, with the same zero floor for each channel and trading day.
The report shows only a message and no figures. Why?
Either your brand has no sales channel with a commission percentage set up (the message asks you to configure the commission percentages first), or none of those channels had a paid sale between the dates you picked (the message says there are no sales through a sales channel with a commission). Ask your head office to set up the commission percentages, or choose different dates.
Glossary
- Commission
- The percentage of a channel's net sales (incl) that the channel charges you.
- Default menu item price
- The price of an item on your brand's default sales channel, at the time of the sale.
- Net sales (excl)
- Net sales with taxes taken out.
- Net sales (incl)
- What was sold after discounts and without delivery charges, with taxes included.
- Profit after fees (excl)
- Sales channel extra sales less the commission.
- Sales channel
- Where a sale came from, such as your own counter or a delivery app.
- Sales channel extra sales (excl)
- What customers paid through the channel less what the same items cost at your normal menu prices. Never below zero for a channel on a trading day.
- Trading day
- Your business day, which ends at your close-of-trade time. Sales before that time count towards the previous day.
AuraPOS from Coherent Software Solutions PTY (Ltd) · Sales Channel Commissions report training guide · Updated Mon 26 Oct 2026