Abandoning and Voiding Sales

Abandoning a Sale

Sales can only be abandoned if no payment has been recorded. Abandoning a sale cancels the order entirely.

To abandon a sale:

1. Navigate away from the order by selecting another page tab, prompting a confirmation to abandon the sale.
2. OR tap More → Abandon Sale → Confirm.

Depending on permissions, a manager’s override may be required. Abandoned sales do not appear in invoices.

Voiding a Sale

Voiding is used when payment has already been accepted, but the order needs to be canceled.

To void a sale:

1. On the Summary page, select the invoice and on the invoice details screen, tap Void.
   
    
2. Choose Without Wastage (no stock lost) or With Wastage (stock lost).
   
    
3. Fill in:
   • Customer: Link an existing customer or add new details.
   • Reason: Select from pre-set void reasons.
   • Description: Add any relevant notes.
     
      
4. Tap Submit. A manager override may be required.

Once voided, the invoice status updates, and a refund may be necessary.