Financial - Recon
Updated Mon 26 Oct 2026
Running the report
Report options
Select your start date
The first trading day to include. The default is today. Change it to look at an earlier day, the start of a week or the start of a month.
end date
The last trading day to include. The default is today. The whole of this day is included, up to your close-of-trade time.
Select your preferred grouping
How the payments are grouped on the report. The default is Device. Choose Chronological (No Grouping) for one plain list in date and time order.
Sales channel filter
Pick one or more sales channels to report on only those. Leave it empty to include every sales channel. The voids note on the last page follows this choice too.
Show highly detailed information
Off by default. When it is off you see one summary line for each payment type inside every group. When it is ticked, every payment is listed above its summary line, with its date, invoice number and sales channel reference.
Hide cash orders
Ticked by default. When it is ticked, cash payments are left out, which suits matching your bank statement. Untick it to include cash, for example to see the change you gave back.
The report at a glance
The dates are the first and last trading day you picked. If your trading day ends at a time other than midnight, an asterisk follows the dates and the note at the bottom of each page explains your trading times. Top right are the logo and Explain this report, which opens this guide.
- Selected parameters: the options you chose
- Summary view: one line for each payment type inside each group
- Detailed view: every payment listed, when Show highly detailed information is ticked
- Chronological view: one plain list, when the grouping is Chronological (No Grouping)
- Grand total: the pie chart, the grand totals and the voids note
Every line uses the same five money columns: Amount outstanding, Sale payment, Tip, Change and Total payment. The blue signs above the headings show the sum: sale payment plus tip plus change equals total payment.
Selected parameters
A box under the heading repeats the options you chose, so a printed copy always shows how it was run.
| GROUPING | PAYMENT TYPES | DETAILED INFORMATION |
|---|---|---|
| Sales channel | Filtered: All except cash | No |
| SALES CHANNELS | ||
| All | ||
PAYMENT TYPES reads All when Hide cash orders is unticked. SALES CHANNELS reads All when you left the filter empty or picked every channel, otherwise Filtered: and the channels you picked.
Summary view
With Show highly detailed information unticked and a grouping chosen, each group gets a heading, one line for every payment type used inside it, and a total for the group. Here the grouping is Sales channel and cash is hidden.
| Amount outstanding | Sale payment | +Tip | +Change | =Total payment | |
|---|---|---|---|---|---|
| Delivery app | |||||
| 12 orders were paid with Card: 1 | 0.00 | 6 900.00 | 540.00 | 0.00 | 7 440.00 |
| 3 orders were paid with Account - Delivery app: 2 | 0.00 | 1 725.00 | 0.00 | 0.00 | 1 725.00 |
| 15 orders were paid by Delivery app: 3 | 0.00 | 8 625.00 | 540.00 | 0.00 | 9 165.00 |
| Walk-in | |||||
| 40 orders were paid with Card: | 0.00 | 18 400.00 | 1 360.00 | 0.00 | 19 760.00 |
| 2 orders were Unpaid: 4 | 460.00 | 0.00 | 0.00 | 0.00 | 0.00 |
| 42 orders were paid by Walk-in: | 460.00 | 18 400.00 | 1 360.00 | 0.00 | 19 760.00 |
1 A payment type line
One line for every way customers paid inside the group: how many payments, which payment type, and the money columns added up. The payment type names are the ones set up for your store.
2 Account sales
A sale put on an account, for example an order from a delivery app that pays you later, is counted as paid on account and shows as Account - followed by the sales channel name. When the account is settled, the real payment shows instead.
3 The group total
Adds up every line of the group: Sale payment 6 900.00 plus 1 725.00 gives 8 625.00, and the Total payment is 7 440.00 plus 1 725.00, which gives 9 165.00.
4 Unpaid orders
Orders that still have an amount owing show it under Amount outstanding, with nothing under the other columns. Once they are paid they move to the payment type that was used.
- The blue + and = signs
- Sale payment plus tip plus change equals total payment.
Detailed view
Tick Show highly detailed information to list every payment. Each group then has a heading with the column titles, a sub-heading for each payment type, the payments themselves, and the same summary lines as before. Here the grouping is Sales channel, shown for Walk-in.
| Walk-in | |||||||
| Invoice date and time | Invoice number | Sales channel reference | Amount outstanding | Sale payment | +Tip | +Change | =Total payment |
|---|---|---|---|---|---|---|---|
| Payment Type: Card | |||||||
| 20 Oct 26 12:41 | 1-1042 | 0.00 | 184.00 | 20.00 | 0.00 | 204.00 | |
| 20 Oct 26 13:05 | 1-1047 | 0.00 | 92.00 | 0.00 | 0.00 | 92.00 | |
| 21 Oct 26 19:22 | 1-1103 | ** 1 | 0.00 | 120.00 | 10.00 | 0.00 | 130.00 |
| 21 Oct 26 19:22 | 1-1103 | ** | 0.00 | 80.00 | 0.00 | 0.00 | 80.00 |
| 4 orders were paid with Card: 2 | 0.00 | 476.00 | 30.00 | 0.00 | 506.00 | ||
1 The ** marker
Two stars next to the sales channel reference mean the invoice was paid in more than one payment, here two card payments on invoice 1-1103. Each payment has its own line. The footnote on the last page explains the stars.
2 Payments, not invoices
The count in a summary line counts payments. Invoice 1-1103 has two payments, so the line says 4 orders for 3 invoices.
The Invoice number is a link. Click it to open the full details of that invoice. The Sales channel reference is the order reference of the channel, such as a delivery app's order code, and is blank for walk-in sales.
Chronological view
Choose Chronological (No Grouping) for one list in date and time order, with the payment type on every line and no group totals. Here Hide cash orders is unticked, so a cash payment appears.
| Invoice date and time | Invoice number | Payment type | Amount outstanding | Sale payment | +Tip | +Change | =Total payment |
|---|---|---|---|---|---|---|---|
| 20 Oct 26 12:41 | 1-1042 | Card | 0.00 | 184.00 | 20.00 | 0.00 | 204.00 |
| 20 Oct 26 13:05 | 1-1047 | Account - Delivery app | 0.00 | 230.00 | 0.00 | 0.00 | 230.00 |
| 20 Oct 26 18:30 | 1-1060 | Unpaid | 115.00 | 0.00 | 0.00 | 0.00 | 0.00 |
| 21 Oct 26 20:10 1 | 1-1110 | Cash | 0.00 | 150.00 | 0.00 | 50.00 | 200.00 |
1 Cash and change
The customer handed over 200.00 in cash for a sale of 150.00 and got 50.00 change. Sale payment is the 150.00 that stayed with you, Change is the 50.00 given back, and Total payment is the 200.00 that changed hands.
Grand total
The last page starts with a pie chart, Payment types - Sale amount paid, showing how the sale payments divide between the payment types. Below it the grand totals add up every payment on the report, whatever the grouping.
| Grand total | Amount outstanding | Sale payment | +Tip | +Change | =Total payment |
|---|---|---|---|---|---|
| All groups 1 | 460.00 | 27 025.00 | 1 900.00 | 0.00 | 28 925.00 |
1 The grand totals
These are the two group totals from the summary example added together: 8 625.00 plus 18 400.00 gives a Sale payment of 27 025.00, and 9 165.00 plus 19 760.00 gives a Total payment of 28 925.00.
Under the totals the report explains the ** marker, and when any invoices were voided in your date range a green note gives their value:
The voids figure follows your Sales channel filter. It is not affected by Hide cash orders.
Watch the video
A short walkthrough of the Recon report.
Can't see the video? Watch it on YouTube.
Frequently asked questions
Why does nothing show, only an orange message about cashups?
For security the report is held back while any cashup for today or yesterday in your date range has not been posted, so the figures cannot be used to adjust a cashup count. Post the cashups, or run the report for earlier days. Days with no cashups at all are never held back.
Why is cash missing from my report?
Hide cash orders is ticked by default, because cash does not reach your bank. Untick it and run the report again to include cash payments and the change given.
What do the two stars mean?
The invoice was paid in more than one payment. Each payment gets its own line, and every line of that invoice carries the stars. An invoice that is only part paid also gets the stars, because its unpaid balance is shown on a second line.
Why does a line say 4 orders when I only count 3 invoices?
The count is of payments, not invoices. An invoice paid with two card payments counts twice.
Why is Total payment bigger than Sale payment?
Total payment is the sale payment plus the tip plus the change. It is the amount that actually changed hands: a customer who pays a sale of 150.00 with 200.00 cash, with 50.00 change, has a sale payment of 150.00 and a total payment of 200.00.
Why do the payment figures differ from another report?
Recon is the trusted report for payments. Other reports can show payment methods differently, for example Contribution Margin shares a sale between its payment methods in proportion to what each one paid. When you need the true payment totals, use Recon.
Where are my voided sales?
Voided invoices are not on this report. The green note on the last page gives their total for your dates and your sales channels, and links to the voids report.
Why does a sale after midnight sit under the previous day?
Trading days run from your close-of-trade time to the same time the next day. Sales made between midnight and your close-of-trade time count towards the previous trading day. When your trading day does not end at midnight, the date line carries an asterisk and the note at the bottom of each page gives the times.
Why does a cashier show as Unknown?
The report could not match the person who rang up the sale to a current or past employee login. The payment is still counted. Check the employee in your back office.
Glossary
- Account sale
- A sale put on an account and paid later, for example by a delivery app. It shows as Account - followed by the sales channel name.
- Amount outstanding
- What is still owing on an order that has not been paid.
- Cashier
- The employee who rang up the sale.
- Change
- The cash given back to the customer.
- Device
- The till or device the sale was rung up on.
- Posted cashup
- A cashup that has been finished and posted. The report waits for today's and yesterday's cashups to be posted.
- Sale payment
- The part of a payment that pays for the sale, without the tip and without the change.
- Sales channel
- Where an order came from, such as walk-in or a delivery app.
- Sales channel reference
- The order reference of the sales channel, such as a delivery app's order code.
- Split payment
- An invoice paid with more than one payment. Marked with two stars.
- Tip
- The extra amount a customer paid on top of the bill.
- Total payment
- Sale payment plus tip plus change: the amount that changed hands.
- Trading day
- The business day, running from your close-of-trade time to the same time the next day.
- Transaction type
- How the order was rung up, such as counter, table, delivery or drive thru.
- Unpaid
- An order with an amount still outstanding.