---
title: "What's available in CounterPOS at different network states"
url: "https://help.aurapos.com/en/article/whats-available-in-counterpos-at-different-network-states"
language: "en"
last_updated: "2026-07-14T09:10:55.636Z"
---

# What's available in CounterPOS at different network states

CounterPOS can still take sales even if your network is down. However, some features may be restricted. This article highlights what you need to know.

## No internet, but the Local Area Network in the store is working

### ![](https://cdn-assets.productfruits.com/71c258dd-c388-4e50-94e7-3957ee808e77)

-   **Existing customers are unavailable.** The POS will be unable to retrieve the customer list from the server, so you will not be able to search existing customers. You will still be able to add new customers.
-   **Delivery orders for new customers won't have their delivery charge auto-captured** because the POS cannot contact Google. In this case, the cashier can add the delivery charge manually.
-   **Most integrated payments won't work**, because the POS cannot contact the payment provider's servers. The store should have a floating card payment device that has it's own simcard for data and is not integrated. This can be used in emergencies for manual card payments.
-   **Customers won't be able to redeem or earn loyalty points.**
-   **Sales and Cashups won't appear in the Portal.**
-   **Changes made in the Portal won't update on the POS units.** Including changes to settings, new users, password changes and changes to permissions
-   **SSTs will not be able to complete card payments.** This is because SSTs use integrated payments, which will not work. **It's recommended to tell the customer to use the the Pay at Till** **option at checkout**.
-   **Menus will not be able update**. The POS will not be able to retrieve any new menu information

* * *

## No internet and no local network

![](https://cdn-assets.productfruits.com/f039fb68-76a5-4652-abd0-7e3b44fab410)**All of the above****, plus:**

-   **Orders placed on one till won't print in the kitchen or show up on KDS's.** The Kitchen displays need to communicate with POS devices to display their orders.
-   **Orders placed on one till would have to be paid on the same till that they were rung up on.** Each POS device will keep a record of its own sales, but will not be able to sync with others until network is restored.
-   **Orders won't print on network printers.** USB and Bluetooth printers will still be able to print.
-   **SST orders won't appear at the kitchen.**