---
title: "The Users page"
url: "https://help.aurapos.com/en/article/the-users-page"
language: "en"
last_updated: "2026-03-16T12:39:57.605Z"
---

# The Users page

The Users page is where you can add or edit store or brand-level users and give them access to the POS and/or Portal.

[Embedded content](https://www.youtube.com/embed/JX2aUp99aMg)

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In order to use **CounterPOS** or the **Aura Portal**, each person must have a **user profile**.

A user profile provides:

-   A unique **login code** for starting shifts and having orders assigned
-   The ability for Aura to **track user activity**
-   Control over what a user can and cannot do through **roles and permissions**

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## Accessing User Management

To manage users:

![](https://cdn-assets.productfruits.com/2d300c47-69e5-4467-8f45-3534617b78dc)

-   Open the **Section Menu**
-   Go to **System Admin** → **User Management**
-   This opens the **User Management page**, where you can view all users linked to your store or group.

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## Filtering and Searching

The user list can be filtered in several ways:  
![](https://cdn-assets.productfruits.com/b1e3d572-f731-4d05-ba65-e8d67930f93d)

-   **Stakeholder type**
-   **Active or inactive** status
-   **Platform** (whether the user has access to CounterPOS, the Aura Portal, or both)

You can also search directly by typing user details into the **search bar**.

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## Stakeholder Types

The **Stakeholder** field indicates the **type** of user in the organization, for example a **Store owner** user type with access to owner or franchisee user roles, or **Store Users** that would include employee roles such as manager, cashier or driver.

![](https://cdn-assets.productfruits.com/1dd7efc9-03be-4dfa-bdb5-86aca5e19c7c)

| **Note that some stakeholder types may note be available to you depending on your level - for example, a store user will not have access to Store Owner users.** |
| --- |

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## User Information, Permissions and Actions

The user list provides key details for each profile:

-   **Name**
-   **Stakeholder type**
-   **Phone number**
-   **Email address**
-   **Employee number**

Columns for **Access Permissions** show how many permissions a user has for the Portal or for CounterPOS.

If a user has **no permissions**, they will not be able to access that product.

On the far right is the **Actions column**, where you can edit the user.

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