---
title: "Ringing up Collect orders"
url: "https://help.aurapos.com/en/article/ringing-up-a-collect-sale"
language: "en"
last_updated: "2026-08-24T14:15:36.574Z"
---

# Ringing up Collect orders

Collect sales can be made in CounterPOS by just recording a name and number for the customer.

[YouTube video](https://www.youtube.com/embed/pEE3jlQWoVI)

* * *

## Starting a Collect Sale

When starting a [Sale](https://help.aurapos.com/en/article/processing-a-new-sale-in-counterpos#:~:text=Tapping%20the-,Sale,-tab%20on%20the) in *CounterPOS,* tap the **Transaction Type** button to switch your transaction type:  
![](https://cdn-assets.productfruits.com/11cc2994-2f08-47ac-b8e9-07eac6021567)

Then, tap **Collect**.

![](https://cdn-assets.productfruits.com/5562d371-a580-469e-a50f-5967b83aa75c)

*CounterPOS* will immediately open up the **Search Customers** panel.

### Adding an existing customer

You can search for an existing customer by their **phone** number by default. If you want to search by **name** or any other criteria, you need to tick that option first.

![](https://cdn-assets.productfruits.com/0c40ce42-3a72-4e8f-8557-87b8b0649439)

| **Note:** You need to type in at least 4 numbers of a phone number before filtered results will show. Also, if your device is offline, you will not be able to search your existing customer database, since it's stored on the cloud. |
| --- |

Tap a customer from the results list to open their **Details.**

Review and confirm their details and tap **Save** to link them to the order.

### Adding a new customer

If you need to add a new customer, tap **\+ Add new customer** to capture a new customer's details.

For a Collect order, you only need a customers **Name** and **Phone** number.

![](https://cdn-assets.productfruits.com/eeb4089d-376f-4ccb-be2b-90294857a0fd)

Tap **Save** to link them to the order. The **Customer** control button will have an exclamation to show that there's a customer already attached to the order, and the Customer's details will show in the Invoice header.

![](https://cdn-assets.productfruits.com/d311c7b4-c9b3-48d5-b134-cddfe1abe44c)

You can tap the Customer button to edit the customer's details or **Unlink** them from this sale.

## Sending the Order

**Now, ring up the customer's order.** A collect order will usually only be paid when the customer arrives at the store, so you don't need to take payment now.  
  
From the [Sale Controls](https://help.aurapos.com/en/article/processing-a-new-sale-in-counterpos#:~:text=Collect%2C%20Lounge%20etc.)-,Sale%20controls,-%2D%20Above%20the%20left) above the item basket, you'll have the option to **Send** the order to the kitchen, so they can start preparing it.

![](https://cdn-assets.productfruits.com/b2f12185-2f1f-4654-8ad5-c669446ff995)

Once sent, *CounterPOS* will start a new sale.

## Completing the order and taking payment

A not-yet collected or paid-for Collect order will show on the [**Summary**](https://) screen with the status of **Unpaid**.

![](https://cdn-assets.productfruits.com/ed6ee163-43c3-4a52-81a2-15e1b8cc3414)

  

When the customer arrives to collect the order, you'll need to find the order from the summary screen - You can use the **Search** bar to search by customer name or number, or use the **Transaction type** quick filter to look for open Collects.

Once you have it, tap on it to open the order in the Sale screen.

![](https://cdn-assets.productfruits.com/1b40ca8a-4c15-4e8b-bb89-1b71b86a9bfe)

From here you can add items if requested (But not you **CANNOT** edit or remove items that have already been sent through to the kitchen) and **take payment.**

Once payment has been taken, the order will be marked as paid.

**This will complete the order**. However, note that depending on your stores' settings, you may also need to mark the order as [Fulfilled](https://help.aurapos.com/en/article/processing-a-new-sale-in-counterpos#fulfilling-sales:~:text=configured%20to%20accept.-,Fulfilling%20Sales,-%23) before it is included in the cashup.