--- title: "CounterPOS Settings" url: "https://help.aurapos.com/en/article/counterpos-settings" language: "en" last_updated: "2026-08-26T09:26:25.920Z" --- # CounterPOS Settings The settings page let you register your POS, view past notifications, and set different options in CounterPOS. Tap **Settings** at the bottom of *CounterPOS* to open it's settings screen. ![](https://cdn-assets.productfruits.com/e96aea2b-6d78-4c75-91cd-46d007b7acc2) Along the left side of the screen are tabs that take you different setting pages. ## Notifications The Settings screen opens on the **Notifications** page by default. ![](https://cdn-assets.productfruits.com/38ab5898-5dbb-4dda-9d89-daae1e48af94) This page shows you all notification history for this session of *CounterPOS* (since it was opened). This is useful in case you missed a notificaiton, or if you want to review an error message or alert that might be important. * * * ## Device The **Device** page gives you technical information about this POS device. This information is mainly used by Cosoft staff for troubleshooting and debugging. ![](https://cdn-assets.productfruits.com/14e551f0-2e02-416d-9d36-2ba7f93fd1f7) The button **Enable remote debugging** allows for advanced technical support operations, and should only be enabled at the request of Cosoft Staff. * * * ## Store The **Store** page shows you the current Store information that will print on your receipts. It includes the store name, address, telephone number, VAT number and VAT rate. ![](https://cdn-assets.productfruits.com/e24ab2a6-ed46-43ba-ac1e-74906c582721) This information cannot be changed here, and is for reference only. This information is set on the Portal and can only be updated by a user with access to the store's *Configuration* page. * * * ## General The **General** page is where you'll find most of the settings that affect how *CounterPOS* behaves. ![](https://cdn-assets.productfruits.com/ec91934e-6174-4c9a-96af-eacf8839d58c) - **Prompt for Sit Down/Take Away** \- This setting lets you choose if and when *CounterPOS* asks the cashier if the sale is for [sit down or take away](https://help.aurapos.com/en/article/take-away-vs-sit-down-orders). - **Debug mode** - Sets *CounterPOS* to give detailed error and alert messages that are used by Cosoft support to get detailed technical information. This should only be set at the request of Cosoft support agents. - **Automatically print sales** - when on, *CounterPOS* will print the sale reciept automatically when completing a sale. If turned off, you can print the last sale using the [**Print Last**](https://help.aurapos.com/en/article/processing-a-new-sale-in-counterpos#:~:text=re%2Dprint%20the%20last%20invoice) button on the sale screen. - **Combine idential items on the production slip** - when on, *CounterPOS* will group identical menu items on the production slip to one line and increase the *quantity* indicator for the item - e.g. if you were to ring up "*1x Cheeseburger, 1x Milkshake, 1x Cheeseburger"*, it will print as "*2x Cheeseburger, 1x Milkshake*". - **Group items by category on production slip** - when on, *CounterPOS* groups all items from the same category together regardless of the order they were rung up in - e.g. if you ring up "*Burger 1, Drink 1, Burger 2, Drink 2, Burger 3, Drink 3"*, it would print as "*Burger 1, Burger 2, Burger 3, Drink 1, Drink 2 , Drink 3*". - **Font size multiplier -** Use this to increase or decrease the size of the text across *CounterPOS* * * * ## Cloud The **Cloud** page of the settings screen displays this POS device' registration information. It shows you the **Brand**, **Store** and **POS** IDs that this device is currently registered to. ![](https://cdn-assets.productfruits.com/bf29952e-f3c8-4696-a7ea-3d2279ba010e) | **Note: Incorrectly registering or re-registering a device can result in lost sales information! DO NOT attempt to change registration without first cosulting Cosoft support.** | | --- | - **Register/Reregister** - If this device is not authenticated or yet linked to the cloud, this button will open the registration screen to allow you to register. However, if this is device is **already** registered, you will be prevented from re-registering without authentication from a Cosoft support agent. - **Link Additional POS** allows you to register this device to multiple POS IDs- this only used in special store setups and should not be done without oversight from - The **Reauthenticate** button causes *CounterPOS* to re-sync it's local information with the cloud. Note that *CounterPOS* syncs automatically so this option is mainly used by Cosoft support staff to test syncing service. * * * ## Payments The **Payments** screen lets you configure options related to your payment methods. ![](https://cdn-assets.productfruits.com/5b93e62f-951e-4e93-ba33-ca984699c63f) - **Use integrated credit cards** should be enabled when this device is using an [integrated card](https://help.aurapos.com/en/article/processing-integrated-card-payments-in-counterpos) payment service. Setting this to *Yes* will set the default *Card* option on the sales screen to use the integrated card payment method. | **Note:** if this setting is enable and you do not have an integrated card payment configured, you will get an error when trying to process card sales. | | --- | - **Cash skim amount** - set the value at which CounterPOS alerts you to skim cash from the till to be deposited into the safe. When enabled, a **Skim cash** button becomes available on the Summary screen: ![](https://cdn-assets.productfruits.com/aa25135a-32b7-48ab-a741-645fb75382b2)When you have reached or exceeded the value you set here, the button become availabe to record the skim. - **Exchange rate from ZAR to foreign currency -** set the exchange rate to your alternative currency here, if [using another currency](https://help.aurapos.com/en/article/using-alternative-currency-and-exchange-rates-in-counterpos) alongside ZAR. Entering an exchange rate presents additional options for the foriegn currency: ![](https://cdn-assets.productfruits.com/d6caa02c-c0cb-4806-bc2e-40692cdb6368) - - Set the **Currency symbol** - Set the **decimal places** the currency requires - Indicate if the **symbol comes** **after the amount** or before - **Exchange rate for shift (X-X) -** Lets you set a current exchange rate as of the start of the current shift. * * * ## Printers Configure and review your local printer settings: ![](https://cdn-assets.productfruits.com/7e67aeab-54f5-44e2-bb72-56d4bce429cd) Depending on how your printers are configured on the Portal, you may see different options on this screen. For each available printer, you will have two options: - **Printing Mode** - select the interface you're using. - - **USB** links the USB printer device connected to this POS - **Bluetooth** will open a selector to choose the available bluetooth printer device. Make sure the printer has already been paired to the POS device. - **Character Width** is the number of characters available in a single line. This might need to be adjusted depending on the format of your printer, but the default for most printers if 48. * * * ## Customer Display This page lets you set an image for your POS devices' customer-facing display. ![](https://cdn-assets.productfruits.com/69658497-c60e-4ab0-94cb-077e3aad4b1e) - **Display** \- By default, the display is **Disabled**. Tap the drop-down to select which monitor (display) you want the image to appear on. ![](https://cdn-assets.productfruits.com/39942946-7c56-4426-b47a-bcf5974eb818) | **Note:** **If you select your primary display without an image set, the screen may appear to go white. To get back to CounterPOS, use a keyboard and press \[Alt\]+\[Tab\] to switch back to CounterPOS and change the display.** | | --- | - **Image** - Tap here to open a file explorer to select an image to appear on the customer display. Once added, a preview of the image shows on the page. ![](https://cdn-assets.productfruits.com/437f4074-58be-4997-8fed-33fec6aebfcc)Tap the image to change it when necessary.