---
title: "Capturing manual returns and auto credits"
url: "https://help.aurapos.com/en/article/capturing-manual-returns-and-auto-credits"
language: "en"
last_updated: "2025-10-02T09:10:30.223Z"
---

# Capturing manual returns and auto credits

Stock Returns refer to stock that is returned to a supplier due to being damaged or unusable, or when the quantity delivered differs from the order. In the Aura Portal, stock returns are processed directly from the Stock Purchases page.

[Embedded content](https://www.youtube.com/embed/_4a1a5v1qjc)

## Types of Stock Credits

There are two main ways to log stock returns:

-   **Return Credits** – Stock sent back to a supplier because it is **damaged or unusable**.
-   **Auto Credits** – Used when the **received quantity differs** from the GRV (Goods Received Voucher) quantity, typically due to partial delivery by the supplier.  
    ![](https://cdn-assets.productfruits.com/c1558d6d-f8f9-4908-83a9-3de45e3f4bc1)

* * *

## Logging a Return Credit

Use the following steps to record a return:

1.  On the **Stock Purchases** page, click **Return Item**.  
    ![](https://cdn-assets.productfruits.com/06207868-b40b-477e-bd47-e08a26561712)  
     
2.  Search for and select the item to return.  
    ![](https://cdn-assets.productfruits.com/5443158a-97bc-44db-8fd0-d0ffbf282205)  
     
3.  Choose the relevant **GRV** containing the item.  
    ![](https://cdn-assets.productfruits.com/ea77a768-ba67-4e3d-b33f-8806d18745cc)
4.  This opens the **Return Credit Form**. Note that the GRV details are pre-filled.  
    ![](https://cdn-assets.productfruits.com/9288a7c1-70d5-4fee-9807-f271300dc29e)  
    Record the **Return Date and Time** (when the stock leaves the store).  
    ![](https://cdn-assets.productfruits.com/5fa2b8d6-7939-497d-9d4a-87205e7e6cee)
5.  Optional: Add **Notes** for reference.
6.  Next, capture the **quantity of stock** being returned. Optional: Item-specific notes can also be added.  
    ![](https://cdn-assets.productfruits.com/67458a77-67aa-42bd-aee8-4cb316aa8d42)
7.  Click **Post** to finalize the return.  
    ![](https://cdn-assets.productfruits.com/d21f24a3-3d7c-4202-b8ca-e2bcecb32ea6)
8.  Back in the **GRV List**, the GRV will now display a label indicating a **related credit note**. Click this label to view the credit note.  
    ![](https://cdn-assets.productfruits.com/3fcf640c-a45b-4a6a-884f-080d9d93959a)

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## Recording an Auto Credit

Auto Credits are used when the **supplier cannot fulfill the full order** but the GRV has been issued and payment made for the full quantity. For example, say you ordered 10 kg of cheddar cheese, but only 5 kg was delivered. This can be accounted for with an auto-credit.

Auto Credit Notes are created by noting the discrepancy between the GRV and the delivery amount when recording the purchase:

1.  Create the **purchase entry** with the **GRV quantity** (what was ordered).  
    ![](https://cdn-assets.productfruits.com/342f3340-dd71-4033-8185-40fd149c9d09)
2.  Indicate the **Received amount** (what was actually delivered).  
    ![](https://cdn-assets.productfruits.com/d946792c-009e-4787-9400-40e2febd71c1)
3.  Once posted, the GRV will show an **Auto Credit** tag in the GRV list to highlight the discrepancy.  
    ![](https://cdn-assets.productfruits.com/e149a26a-b99b-45f5-a8db-d1855606df1d)