---
title: "Adding new users"
url: "https://help.aurapos.com/en/article/adding-new-users"
language: "en"
last_updated: "2026-03-16T13:12:45.814Z"
---

# Adding new users

New users can be added from the User Management page for the Portal and/or the POS.

[Embedded content](https://www.youtube.com/embed/ICjg-tQOThU)

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## Adding a New User

To add a new user, click the **Add User** button.  
![](https://cdn-assets.productfruits.com/51333b35-101a-449b-a94d-68d9da195a91)

This opens a search window where you must first confirm that the user does not already exist elsewhere in the system. This check is important in situations where a user may already be active at another **store** or under another **brand**.  
![](https://cdn-assets.productfruits.com/780220c1-6a08-43f9-b759-edba02567938)

-   If the user already exists, they must be reassigned to the current store using the **User Roles** page within the **Brand** context.
-   If a matching user is found, you may select that user to edit them, provided you have the required permissions.
-   If no existing user is found, you will be prompted to create a new user.

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### Capturing Basic User Details

Once creating a new user, enter the employee’s basic information. 

![](https://cdn-assets.productfruits.com/46477837-d320-49f6-b0d9-5481b63b39e0)

-   The First Name and Last Name are required for all users.
-   Both an **email address and phone number are required** if the user needs an account for the **Portal**. However, they are not required if the user will only interact with **CounterPOS** or other POS devices.
-   Set the [**Stakeholder type**](https://help2.aurapos.com/en/article/the-users-page#stakeholder-types) for this user, which determines what roles will be available to this user

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### Assigning Roles

Next, select the **roles** that apply to the user.

![](https://cdn-assets.productfruits.com/a6c8c881-5587-4bb2-bda1-c1fa1ef5287e)

Roles determine the level of access a user has within the **POS** and **Portal** environments. By default, store users typically have access to roles such as **Cashier** and **Manager**.

Select the appropriate role for the employee. For example, if the employee is a manager, select the **Manager** role.

Once the role is selected, click **Save**.

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### Editing the User Profile

After creating the user, the **Edit User** form will open. Here you can review the details that were captured and add any **notes** related to the user if necessary.

![](https://cdn-assets.productfruits.com/46b61f78-0b90-44aa-8edf-fcea3a45bdc0)

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### System Access Options

The **System Access** section allows you to control where the user can log in.

![](https://cdn-assets.productfruits.com/60ff4dbc-1175-4e4c-8cfa-4e6f14f78463)

You can grant access to the **Portal**, **POS** or both.

-   If **Portal User** is enabled, an **email address is required**.
-   If **POS User** is enabled, the **POS Properties** tab will become available, and additional POS configuration will need to be completed.