---
title: "Abandoning and Voiding Sales"
url: "https://help.aurapos.com/en/article/abandoning-and-voiding-sales"
language: "en"
last_updated: "2026-08-25T07:41:54.830Z"
---

# Abandoning and Voiding Sales

Change of mind or errors may end up requiring you to abandon or void a sale.

[YouTube video](https://www.youtube.com/embed/BqNV0GwUuXs)

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## Abandoning a Sale

Sales can only be abandoned if **no payment has been recorded**. Abandoning a sale cancels the order entirely.

To abandon a sale:

1.  Navigate away from the order by selecting another page tab, prompting a confirmation to abandon the sale.
2.  OR tap **More** → **Abandon Sale** → Confirm.

![](https://cdn-assets.productfruits.com/bb755afe-a7b8-43f4-a0ad-a94275c92f50)

Depending on permissions, a manager’s override may be required. Abandoned sales do **not** appear in invoices.

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## Voiding a Sale

Voiding is used when **payment has already been accepted**, but the order needs to be canceled.

To void a sale:

1.  On the Summary page, select the **invoice** and on the invoice details screen, tap **Void**.  
    ![](https://cdn-assets.productfruits.com/48d699de-2f34-4749-980c-cd3b66e920e1)  
     
2.  Choose **Without Wastage** (no stock lost) or **With Wastage** (stock lost).  
    ![](https://cdn-assets.productfruits.com/d812f0d9-92e9-4976-a421-958c4b10c1ee)  
     
3.  Fill in:
4.  -   **Customer**: Link an existing customer or add new details.
    -   **Reason**: Select from pre-set void reasons.
    -   **Description**: Add any relevant notes.  
        ![](https://cdn-assets.productfruits.com/3b10305b-dcec-40c2-b4df-6c8f84b5bbdb)  
         
5.  Tap **Submit**. A manager override may be required.

Once voided, the invoice status updates, and a **refund** may be necessary.